frequently asked questions
General
Are your diamonds certified?
Yes. Unless otherwise stated, all center stones that are 1 carat and above come with an independent IGI grading certificate. This certificate confirms whether the diamond is lab-grown or natural and provides detailed information on its cut, color, clarity, and proportions.
While we primarily work with lab-grown diamonds, we are also able to source natural diamonds upon request. Smaller diamonds—such as those used in wedding bands, accent settings, or hidden halos—are considered melee stones and are not individually certified. This is standard practice across the jewelry industry.
What is the customization process?
Our process is designed to be clear, collaborative, and completely tailored to you. We start with a one-on-one consult to understand your vision, preferences, and budget. From there, we source stone options and create a custom design for your piece. You'll review and approve every detail before moving forward.
Once approved, your piece enters production, where it's carefully crafted and brought to life. When it's complete, it's inspected and delivered to you, ready to wear.
Do you only make rings?
No. While we specialize in custom rings, we also create a wide range of custom jewelry, including earrings, bracelets, necklaces, and more. If you have something in mind, we're happy to bring your vision to life.
Timeline & Production
How long will my piece take?
Production timelines vary depending on the complexity of the design, but most custom pieces are completed within 2-4 weeks. We prioritize precision and craftsmanship over rushing the process, ensuring every detail is executed exactly as intended. You'll receive updates along the way so you always know what stage your piece is in.
If you're working within a specific timeline, priority production may be available. We're happy to discuss options during your consult.
What happens during production?
Once your design is approved and your deposit is received, your piece enters production. This involves sourcing your selected stone, crafting the setting, setting the diamond, and performing a thorough quality inspection. Each step is carried out by expert jewelers with meticulous attention to detail.
You'll receive progress updates at key milestones so you're never left wondering where your piece stands.
Can I rush my order?
In some cases, yes. Priority production may be available depending on the complexity of the design and current workload. If you have a specific date in mind—such as a proposal or anniversary—let us know during your consult and we'll do our best to accommodate your timeline.
Pricing & Payment
Why are your prices different from traditional stores?
We believe luxury should feel attainable. By working directly with trusted suppliers and maintaining a streamlined process, we're able to offer exceptional quality without traditional retail markups. There are no middlemen, no inflated overhead costs, and no hidden fees—just honest pricing for exceptional jewelry.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and select financing options. Payment details will be discussed during your consult so you can choose the method that works best for you.
Is there a deposit?
Yes. A small design deposit of $100 secures your piece and allows us to begin sourcing and refining your design. This fee goes towards your custom order and is non-refundable. Once your design is approved, a 50% deposit begins production, with the remaining balance due upon completion.
Shipping & Returns
Do you offer insured shipping?
Yes. Every piece is shipped fully insured and discreetly packaged. We use trusted carriers with tracking and signature confirmation to ensure your jewelry arrives safely. You'll receive tracking information as soon as your piece is on its way.
What is your return policy?
Because each piece is custom-made to your specifications, we do not accept returns on custom orders. If there is an issue with your piece, we'll work with you to make it right. For ready-to-ship items, please reach out within 14 days of delivery to discuss your options.
Do you ship internationally?
We're currently focused on serving our domestic customers with the highest level of care and craftsmanship. While we're not shipping internationally at this time, we hope to expand our reach in the future. If you're based in the US and have a project in mind, we'd love to hear from you.